01
The supplied package is primary
Seoulumi product pages are shopping summaries. Packaging and formulas can change by batch, market, or manufacturer update.
First source
Physical label
Check the ingredient list, directions, warnings, net content, responsible business information, expiry or period-after-opening mark, and batch details on the item received.
Online summary
Shopping guide
Product names, translations, keywords, images, and benefit summaries help comparison but do not replace the package.
Conflict
Package prevails
If the website and the supplied package differ, pause use and contact Seoulumi with the product code, batch, and photographs.
02
Ingredients, allergies, and sensitivity
A familiar product name or previous use does not guarantee that every batch or market version has the same formula.
Before first use
Review the complete package ingredient list and warnings, especially for known allergies, sensitive skin, eye-area use, fragrance sensitivity, pregnancy-related concerns, or previous reactions. Seek professional advice where appropriate.
If a reaction occurs
Stop use, gently remove the product, and seek appropriate medical advice for a serious, persistent, or worsening reaction. Keep the package and batch information for any report.
Patch testing
A small-area patch test can reduce uncertainty but cannot guarantee that a reaction will not occur. Follow the package directions and do not use a product in a way the manufacturer does not recommend.
03
Use, expiry, and storage
Cosmetic performance and safety depend on correct use and storage as well as the formula.
Directions
Follow package
Use the amount, frequency, body area, rinse method, and precautions stated on the supplied item.
Open period
Check symbol
Observe the expiry date and any period-after-opening symbol, such as 6M or 12M.
Storage
Protect product
Keep the cap closed and follow package instructions for heat, sunlight, moisture, freezing, and access by children.
Do not use a product that has an unexpected smell, colour, texture, broken seal, damaged container, or other sign that its condition may have changed.
04
Sunscreen and SPF products
SPF and PA information must be checked on the supplied package for the exact product and market version.
Protection claim
Package value
Use the SPF, PA, water-resistance, and warning statements printed on the product received.
Application
Use generously
Apply as directed before exposure and reapply as the label recommends, especially after swimming, sweating, or towelling.
Sun safety
Use together
Sunscreen is not complete protection. Combine it with shade, clothing, and sensible exposure limits.
05
No medical claims
Seoulumi sells cosmetics, not medicines, and product-page language should remain within cosmetic use.
Cosmetic products and Seoulumi summaries are not intended to diagnose, treat, cure, or prevent disease. Terms such as hydrating, soothing, brightening, firming, pore care, or anti-ageing describe cosmetic appearance or care and are not a medical diagnosis or guarantee of a particular result.
Results vary with skin, routine, amount, frequency, environment, and product compatibility. Customer reviews and campaign imagery are not a substitute for the supplied label or professional advice.
06
EU product availability and compliance
Cosmetics are not generally described as receiving an EU product approval. The question is whether the legal requirements for placing that product on the EU market have been met.
Required framework
Relevant requirements can include an EU responsible person, safety assessment and report, product information file, CPNP notification, compliant labelling, good manufacturing practice, and support for product claims.
Seoulumi wording
Seoulumi does not describe a product as EU-compliant, officially authorised, or supported by an official distribution relationship unless the relevant basis has been verified for that product and route.
Destination rules still apply
Product availability, import, delivery, and lawful sale can differ by destination. A product appearing in a general catalogue is not by itself proof that every destination-market requirement has been met.
07
Report a product-information issue
Clear photographs help Seoulumi compare the supplied item with the online listing and source information.
01
Identify
Include the product code, order number, and batch or lot mark.
02
Photograph
Show the full package, ingredient list, warning, and disputed detail.
03
Pause use
Do not continue using an item when the discrepancy creates a safety concern.